Privacy Policy

Trackteam Pty Ltd ("us", "we", or "our") operates the https://trackteam.net website and the SquadHR and TeamHR iOS mobile applications (collectively, the "Apps"). This Privacy Policy explains how we collect, use, and protect your information when you use our Apps and website.


1. OVERVIEW

SquadHR and TeamHR are designed with privacy as a core principle. All app data is stored on-device only, except where optional cloud features have been explicitly enabled by the user. No user registration is required to use the Apps.


2. DATA WE COLLECT

Player Profiles

Player profiles require a first name and year of birth only. Last names are optional and not required to use the Apps.

Activity Data

The Apps collect heart rate and step data from Bluetooth heart rate sensors. This data is stored on-device only, unless optional cloud features are enabled by the user.

TeamHub App

The TeamHub companion app transmits unique Bluetooth sensor device identifiers, heart rate, and step data only. No identifiable player profile data is shared with the TeamHub app.


3. OPTIONAL CLOUD FEATURES

The following cloud features are entirely optional and require explicit user action to enable. All data transmitted to third-party services is encrypted in transit via HTTPS/TLS.

Cloud Dashboards (InfluxDB & Grafana)

Users may optionally upload heart rate and step data to the InfluxDB cloud service, which powers Grafana cloud dashboards. The following conditions apply:
- InfluxDB data is geographically located in the United States.
- InfluxDB data is retained for a maximum of 30 days.
- Cloud dashboards are accessible to anyone with the unique dashboard URL, and to Trackteam employees for support purposes.
- Cloud dashboards are retained for at least 30 days and can be removed by the user at any time.
- Trackteam may remove cloud dashboards after 30 days of inactivity.
- To request early removal of InfluxDB data within the 30-day retention period, contact us at info@trackteam.net.

Workout Summaries (SendGrid)

Users may optionally upload aggregate player session data to SendGrid to generate and deliver workout summary emails. SendGrid data is not retained after delivery.

AI Coaching Summaries (Anthropic Claude AI)

Users may optionally upload player session data to Anthropic's Claude AI service to generate AI coaching summaries. The following conditions apply:
- Option to upload first names, full names, or initials.
- Only averaged or aggregate session data is transmitted (no time-series).
- Data sent to Claude AI is not used for AI model training.
- For more information, refer to Anthropic's Privacy Policy at https://www.anthropic.com/privacy.


4. THIRD-PARTY DATA SHARING

We do not sell, trade, or share your personal data with third parties, except as required to operate the optional cloud features described above (InfluxDB, SendGrid, and Anthropic). These providers process data solely for the purpose of delivering those features.


5. ANALYTICS & CRASH REPORTING

We use opt-in Apple Analytics for anonymised usage analytics and crash reporting. This data is collected only if you have opted in via your device's privacy settings and is governed by Apple's Privacy Policy. When using the in-app contact form, you have the option to share app analytics including settings, usage, and hardware information with us to assist with support.


6. PUSH NOTIFICATIONS

The Apps do not use push notifications.


7. MINIMUM AGE REQUIREMENT

The Apps are intended for users aged 17 years and older. We do not knowingly collect personal information from individuals under the age of 17. If you believe a minor has provided personal information through our Apps, please contact us at info@trackteam.net and we will take steps to remove that information.


8. DATA SECURITY

All data transmitted to third-party cloud services is encrypted in transit using HTTPS/TLS. On-device data is protected by iOS device security. While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure.


9. GDPR COMPLIANCE (EUROPEAN USERS)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete personal data we hold about you. As our Apps store data on-device by default, most personal data remains under your direct control. For data held by optional cloud services, you may request deletion by contacting us at info@trackteam.net. Our lawful basis for processing any data transmitted to cloud services is your explicit consent, which you provide by enabling those optional features.


10. AUSTRALIAN PRIVACY ACT COMPLIANCE

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to access and correct personal information we hold about you. To exercise these rights or to make a privacy complaint, please contact us at info@trackteam.net. We will respond within 30 days.


11. LINKS TO THIRD-PARTY SITES

Our website may contain links to third-party websites. We only link to products and services we have personally purchased and tested. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.


12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.


13. CONTACT US

For privacy enquiries, data access requests, or to request removal of cloud data, please contact us at:

Trackteam Pty Ltd
Email: info@trackteam.net
Website: https://trackteam.net
ABN: 74 640 842 128
Melbourne, Victoria, Australia